Dudley Canal Trust

Terms & Conditions - Special Event Tickets

DCTT runs Special Events which are and only available for a limited period and subject to availability. By purchasing a Special Event Ticket, you agree to the terms set out in this clause SE1-SE10 
SE1 - The contents or programme of each Special Event and the prices are as quoted on our site from time to time. We reserve the right to reduce or alter the contents or programme of any Special Event at any time. 
SE2 - Normal admission tickets, including gift vouchers are not valid for Special Events. Special Event tickets are only valid for the specific time and date stated in your Booking Confirmation. We reserve the right to transfer the chosen and confirmed date to another date at any time or offer you an alternative date and will endeavour to provide you with as much notice as possible. 
SE3 - We reserve the right to alter or reschedule any Special Event purchased with or without notice for reasons beyond our control including but not limited to health and safety, staff shortages, adverse weather, or changes to our environment. 
However, where altered, we will always endeavour to replace any purchased Special Event with a similar offer/value to that advertised. Please be aware that rescheduling may occur on the same day of your Special Event. We will endeavour to contact all ticket holders as soon as possible and keep our website and social media pages up to date. Please check these before you travel. We cannot be held liable for any travel, accommodation or other related costs or expenses if a Special Event is rescheduled or cancelled. 
SE4 - Once you have purchased a Special Event Ticket and have received Booking Confirmation please ensure you bring your ticket with you. 
SE5 - The description of each Special Event advertised on our site, including the duration is only an approximate guide as to what you should expect from the programme on the day and is subject to variation. This will be dependent on several factors including but not limited to availability of staff/performers, weather conditions, health and safety and the current availability of any complimentary items such as gifts and certificates. 
SE6 - You must arrive for the Special Event a minimum of 20 minutes before your pre-booked time. Should you arrive late, we reserve the right to refuse your entry to the Special Event without rescheduling or refund. 
SE7 - All Special Event Tickets purchased are non-exchangeable, non-refundable, and not for resale. 
SE8 - If you are unable to attend due to ill-health, changes in your circumstances, traffic delays or personal reasons we reserve the right to refuse rescheduling or refund. 
SE9 - Christmas presents will not be swapped or alternatives offered.  
SE10 – Any disputes, refund requests or complaints must be made within 30 days of your visit. We reserve the right to refuse a refund after this time frame. 
SE10 - Children for Special Events are recognised as being between the ages of 1-16 years.  


Terms & Conditions - Dining Boats

All tickets are pre-booked only.
You must show a valid ticket to take a trip on the boat.
Tickets are non-transferrable - you may be asked for additional proof of identity.
Please book your date and time slot carefully as we cannot guarantee this can be changed once booked. If we are asked to change there will be an additional charge of £1 per ticket for administration purposes.
If you cannot make your date and time slot DCTT will not refund or change your time slot.
A minimum of ten diners is required for this trip. If we do not reach this number DCTT will offer alternative dates.
If DCTT cancels your booking or cannot operate the trip we will endeavour to contact you and let you know and we will automatically refund your trip cost. We are not liable for any other costs you incur.
We reserve the right to adapt/change the menu for a suitable alternative.
This is a pleasure trip any offensive, drunk or lewd behaviour will result in you being asked to leave the boat immediately.
Only food and drink purchased on the boat may be consumed.
Please leave plenty of time to get to us, our boats must leave on time.


Terms & Conditions - Longer Trips (2/3/6 hours etc)

All tickets are pre-booked only.
You must show a valid ticket to take a trip on the boat.
Tickets are non-transferable - you may be asked for additional proof of identity.
Please book your date and time slot carefully as we cannot guarantee this can be changed once booked. If we can accommodate ONE change there will be an additional charge of £1 per ticket for administration purposes.
If you cannot make your date and time slot DCTT will not offer a refund.
If DCTT cancels your booking or cannot operate the trip we will endeavour to contact you and let you know and we will automatically refund your trip cost. We are not liable for any other costs you incur.
We reserve the right to amend the boat route to accommodate CRT Closures or problems along the proposed journey.
Please leave plenty of time to get to us, our boats must leave on time.


Terms & Conditions - Little Skippers

All tickets are pre-booked only.
Please book your date and time slot carefully as we cannot guarantee this can be changed once booked.
If you cannot make your date and time slot DCTT will not offer a refund.
If DCTT cancels your booking or cannot operate the event we will endeavour to contact you and let you know and we will automatically refund your trip cost. We are not liable for any other costs you incur.
We reserve the right to amend the activities if required.
Please leave plenty of time to get to us, our activities/boats must leave on time.
Only those with a valid ticket may take part in the activities.